Guarantee /
Refund Policy
BudgetTees.com is dedicated to maintaining
customer satisfaction to the maximum possible standards. Should
there be an error on our part*, we will make the necessary
adjustments and reship replacement items. We typically include extra
shirts with each order. If the items in question are fewer than
6
pieces, we will issue in-house credit for those items on your
account. If the items received are materially different from those
ordered and approved (i.e. you ordered a blue ladies tank top and
received a man’s red tee shirt), we will reship replacement items at
no additional cost to the customer.
*Errors on our part refer to any change we
make that is not authorized or approved by the customer. It can also
refer to any item with a hole, rip, or tear. Any mistakes or
quality reproduction issues in spelling or art omission that are
present on the approved, submitted client artwork or client-approved
proof are not the responsibility of BudgetTees.com .
Refunds are offered as replacement items or
in-house credit for future purchase. |
|
We have a right to possession of defective
merchandise, and it will be our decision as to whether to issue a
replacement or credit. Since we provide free shipping on our orders, the
customer is responsible for shipping costs associated with the return of
merchandise. Return Authorizations are requested via email or by
contacting
brenda@BudgetTees.com before returning merchandise. This
authorization must be requested in writing either USPS or email within
3
days of receiving your shipment.
In-house credit amounts to be issued shall be
solely determined by the original invoice for those goods in question.
In all cases, the customer agrees to abide by our
terms, conditions, and shipping policy.
Cancellation policy:
If production has started or items have been
ordered from the mill on a custom order, no cancellation is allowed as
it applies to a refund or credit.
Process and Simulated Process
Jobs: BudgetTees.com will take
challenging print jobs and will come close to the graphic files
submitted. Printing on textiles will not be the same as paper copy
printed at 600-1200 dpi; nor will the inks used be the same as laser or
ink jet inks. Textiles will absorb inks more than paper and will
tend to be darker looking. Washing shirts will lighten the image a
little. The types of shirts used will also have an affect on the
finished results.
If a "perfect duplication" as printed on paper is
expected, the customer is responsible and required to submit a hard copy
before the scheduled print time. This is a requirement for printing to
take place. BudgetTees.com reserves the right to refuse the print
job if we feel that the expectations are unrealistic and/or that the
customer may not understand the difference between printed paper and
textile material. If no submitted hard copy is provided,
BudgetTees.com can not be held responsible for the outcome of the
print because we can only match the graphic file submitted to us; what we
see will be different from what you see. Our computers are
configured and calibrated for Rutland Process Inks.
Standard Y X Y calibration for Photoshop
NOTE: Computers
and graphic cards differ from computer to computer resulting in different
appearances. What we see will be different from what you see.
|
